Guarantee and Warranty Policies
PRODUCT WARRANTY:
Every product sold by THE TOOL WAREHOUSE is warranted
to be free from defects in material and workmanship under normal use and
service for a period of 90 days after the date of sale of the product.
Many of the products that we sell carry a manufacturer's warranty that
extends beyond this 90 day period. We will honor the longer of our 90 day
warranty period or the manufacturer's warranty period. This warranty does
not cover any product or part which has been subjected to misuse, negligence
or accident, nor does it cover any product which is used for any purposes
other than that for which it is intended as stated in the specific manufacturer's
product information.
LOWEST PRICE GUARANTEE:
Find the identical product nationally advertised for less by one of our competitors and THE TOOL WAREHOUSE will match that price. Nationally advertised low prices found must be printed out completely with proof of competitor's name, item make, manufacturer model number and the offer's expiration date clearly visible. Additionally, online advertisements require the full URL address to be provided. Excludes auctions, closeouts, liquidations. Item must be identical make and model. Price match must be made and approved before purchase. Please call our customer service line for all price matches at 1-800-533-8818.
SATISFACTION GUARANTEE:
THE TOOL WAREHOUSE guarantees your complete satisfaction!
If after receiving and inspecting your purchase you are not totally satisfied,
simply return the merchandise to us within 30 days of receipt, shipping
prepaid, for a full refund of your purchase price -there is no restocking
charge! Delivery charges are not refundable. The returned merchandise must
be new, complete and in it's original packaging. We will not issue a credit
or refund for any product which is returned to us that has been used or
altered, or if any parts or packaging is missing.
HOW TO RETURN ITEMS TO US FOR EXCHANGE, CREDIT, OR
REFUND:
At THE TOOL WAREHOUSE we try to make your purchasing
experience as pleasant as possible, and that includes making it easy for
you to return a product to us, for any reason. We ask only that you follow
this simple procedure:
(1) The returned merchandise must be new, complete and
in it's original packaging.
(2) The return must be made within thirty days of receipt
of your order.
(3) Please include a copy of your original invoice with
your return.
(4) Please indicate if you would like an exchange, credit
or refund.
(5) Securely pack the product and send it shipping and
insurance charges prepaid to:
THE TOOL WAREHOUSE
Attn.: Returned Goods Dept.
Use the address listed on your invoice.
We will arrange shipment of a product exchange, or issue
a credit or refund as you have requested within five business days of receipt
of your return at our address.
© The Tool Warehouse
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