Guarantee and Warranty Policies


Every product sold by The Tool Warehouse is warranted to be free from defects in material and workmanship under the normal intended use of the product and service for a period of 30 days from the date of purchase. Many of the products that we sell carry a manufacturer's warranty that extends beyond this 30-day period.  All Manufacturer's warranty policies supersede The Tool Warehouse's Policy.

Our warranty does not cover any product or part, which has been subjected to misuse, negligence, or accident, nor does it cover any product that is used for any purposes other than that for which it is intended as stated in the specific manufacturer's product information. Any merchandise returned under the warranty must be complete and it its original packaging.  In some cases, the manufacturer may require the product to be returned to their repair center by the customer to determine if it's repairable prior to a replacement being sent. 


The Tool Warehouse guarantees your satisfaction! If after receiving and inspecting your purchase you are not totally satisfied, and the product is still in the original packaging unused, simply return the merchandise to us within 30 days of ordering, shipping prepaid, for a full refund of your item's purchase price less freight. Delivery charges are not refundable. The returned merchandise must be new, complete, and in it's original packaging. We cannot issue a credit or refund for any product which is returned to us that has been used or altered, or has any missing parts or packaging.  All electronic scanners and equipment may not be returned once opened, uploaded, registered, or altered in any way.


We respect your privacy, so we will never exchange, sell, or give away to any third party any information about you. All information collected on our website is done through a very secure encrypted system.

As you browse The Tool Warehouse, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with The Tool Warehouse. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number.  You can visit this page to opt out of AdRoll’s and their partners’ targeted advertising.


While we make every effort to ensure the accuracy of the information contained on our website, errors, inaccuracies, or omissions may occur.  The Tool Warehouse reserves the right to make adjustments to correct such information. We also reserve the right to limit quantities on certain products. The Tool Warehouse reserves the right to refuse or cancel any order on which the product price is found to be incorrect.  If a credit card has already been charged for the order, The Tool Warehouse will issue a credit to the card for the amount charged.

It is the responsibility of the customer when signing for deliveries to make sure the product is free from visible as well as undisclosed damage prior to signing or such damage/shortage must be noted in writing with the freight carrier before accepting shipment.  Otherwise, The Tool Warehouse customer service will assist the customer in filing the freight claim for reimbursement from the carrier but any possible loss will be incurred by the customer. Make the freight carrier wait while you check for missing boxes, or any other kind of damage prior to signing for the item.


Product names used throughout our website are owned by individual manufacturers and most of the names are either trademarks or registered trademarks of their respective holders.

Customer Service

What makes us better than the rest?

  1. Top Quality Products: We carry only the best names in professional quality tools. With more than 200 manufacturers and over 13,000 individual items, it is easier than ever to find the quality tools you want, readily available for delivery.
  2. Best Prices in the Industry: Our buying power translates to better prices for you. As one of the largest buyers in the industry, we get the best prices from the top manufacturers. We then pass those prices on to you.
  3. Lightning Fast Delivery: We have numerous warehouses located across the country, giving us the ability to deliver to approximately 70% of the U.S. in 2-3 business days. All orders received before 1:00 p.m. CST normally ships the same day they are received provided the product is in stock.
  4. The Best Product Availability: We stock over 13,000 of the most in-demand items in every one of our giant warehouses. In fact, if you see an item advertised on our website, there is a great chance that it is available for immediate delivery. Some items are drop shipped directly from the manufacturer to you to save you money.
  5. Customer Satisfaction: Your satisfaction is our first priority. We want to be your first source for all your tool needs, and we will do our best to earn your satisfaction with every transaction.

The best products and prices, with timely shipping and outstanding customer service…is our goal to keeping you as a satisfied and loyal customer.

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